Track Your Order
Follow the journey of your Prithvi Mart shipment from our hands to your door.
Option 1 — Track via Your Account
If you have a Prithvi Mart account, sign in to view real-time order status and your full order history.
Sign In to My Account →From your account, click any order to view its status and open the carrier tracking link.
Option 2 — Track via Your Shipping Email
When your order ships, we send a Shipping Confirmation email with a Track Your Order button. Click it to go directly to the carrier tracking page. Check your inbox (and spam folder) for an email from Prithvi Mart.
Option 3 — Guest Order Lookup
Checked out as a guest? Enter your order number and email address to view your order status.
Look Up My Order →You'll receive a one-time login link to access your order details without creating a full account.
Common Tracking Questions
How long does shipping take?
Standard orders typically ship within 1–3 business days. Delivery times vary by destination — Canadian orders arrive within 3–7 business days, and international orders within 7–14 business days.
My tracking link isn't updating — what should I do?
It can take up to 24 hours for the carrier to scan your package after it leaves our facility. If there is no update after 48 hours, please contact us below.
I haven't received a shipping confirmation email.
Please check your spam or promotions folder. If you still can't find it, sign into your account above or contact our support team — we're happy to resend it.
My package shows delivered but I haven't received it.
Check with neighbours or your building's mail room first. If it's still missing after 2 business days, reach out to us and we'll investigate with the carrier.
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